Shipping & Returns

SHIPPING POLICY

Hippopotamissus is an online store for homemade local felted products. We offer flat rate shipping, depending on where you are. It is $10 for all 13 province/territories within Canada and $15 for all international orders. 

Shipping time varies but it usually takes 1-2 days to process the order and then 3-5 business days to ship. International orders may take longer to ship but they should be expected in at least 7 days. 

All international orders may be subject to customs or additional taxes and the buyer will be responsible for these additional fees.

Return & Exchange Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. 

If the item is damaged the customer is responsible for the amount required. 

To complete your return, we required a receipt or proof of purchase.

If the item you have received has a defect or has an issue please take a photo and email us and we will gladly accept the item and refund your money.